1 Company Information

Norfolk Cleaners Ltd

Unit 3A Middlebrook Way, Cromer, Norfolk, NR27 9JR.

Company Reg: 14666893

Contact: 01263 704464

2 Services Provided

We offer the following professional services:

• Domestic & Commercial Cleaning
• Holiday Let Changeovers
• Oven & Carpet Cleaning
• Gutter Cleaning
• End of Tenancy Cleaning
• Full Laundry & Linen Rental

3 Service Area

Our services are available within a 20-mile radius of Cromer, covering Sheringham, Holt, Cley, and Aylsham.

Note: New service areas must be within a 20-minute drive from our office.

4 Payment

Pricing includes all equipment, materials, insurance, and travel within the service area.

Accepted Methods: Bank Transfer, Debit/Credit Card, Apple Pay, Google Pay.

Payment is due upon completion unless agreed otherwise in writing.

5 Booking & Scheduling

All bookings are managed through our automated system.

We reserve the right to reschedule due to unforeseen circumstances or severe weather (particularly for gutter cleaning).

6 Access & Security

Customers must provide safe access. Keys/codes are required for holiday lets/commercial sites.

We maintain strict confidentiality regarding keys and alarm codes. All staff are vetted and trained in security protocols.

7 Insurance & Liability

We carry public liability insurance up to £100,000 for damage/accidents.

We are not liable for pre-existing damage or wear and tear.

Important: Please report any concerns within 24 hours of service completion.

8 Health & Safety

We use commercial-grade products and follow strict safety measures.

Customers must inform us of any specific hazards, allergies, or health conditions present at the property.

9 Quality Assurance

All work is supervised by team leaders. We strive for consistent high standards.

Feedback is welcomed and addressed promptly. We encourage reviews on Google and trusted trader platforms.

10 Environmental

We are committed to sustainable practices and use eco-friendly products wherever possible.

We partner with Tree-Nation to help offset our carbon emissions.

11 Staff & Training

All staff are experienced, reliable, and undergo shadowing training.

We maintain low staff turnover for service consistency, with increased hours during peak season (June-Sept).

12 Complaints

We aim to respond to enquiries within 3 hours during business hours.

Complaints will be acknowledged with an apology and investigated promptly to ensure customer satisfaction.

13 Cancellation Policy

Exceptions: Genuine emergencies considered at management discretion.

Weather: Rescheduled without penalty for severe weather.

14 Data Protection

We comply with all data protection regulations. Your info is secure and only used for service delivery.

You may request access to or deletion of your data at any time.

15 Limitation of Liability

Liability is limited to the cost of the cleaning service provided.

We are not responsible for indirect/consequential losses. Claims must be made within 30 days.

16 Variations

These terms may be updated periodically. Customers will be notified of significant changes.

Continued use of our services constitutes acceptance of updated terms.

17 Governing Law

These terms are governed by English law and subject to the jurisdiction of English courts.