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Frequently asked questions

General information

We provide a complete range of property care services across the North Norfolk coast. This includes regular domestic cleaning, one-off deep cleans, end of tenancy cleans, and holiday let turnovers. We also offer specialist services such as carpet and upholstery cleaning, oven cleaning, gutter clearance, and commercial laundry services.

Absolutely. Security and trust are our top priorities. Every member of our team undergoes a strict vetting process, including background checks and in-person interviews. They are fully trained to our 5-star standards and carry full public liability insurance for your peace of mind.

The fastest way is to use our Smart Booking Form at the top of this page. For domestic jobs, you can get an instant quote and secure your slot in under 60 seconds. For commercial or holiday let enquiries, simply switch to the "Commercial" tab on the form to request a bespoke proposal.

To help us get the best results, we recommend picking up general clutter (like clothing, toys, or dishes) before we arrive. This allows our team to focus their time on deep cleaning surfaces, floors, and dusting rather than tidying up.

For regular domestic cleaning, we typically use your preferred products and equipment to prevent cross-contamination. For deep cleans, end of tenancy, and holiday lets, we bring our own professional-grade, eco-friendly supplies and equipment to ensure a showroom finish.

Pricing & payments

We believe in transparency. Our domestic prices are fixed based on the size of your property (number of bedrooms and bathrooms) and the specific service you choose. You can see the exact price instantly by filling out the quote form below—no hidden surprises.

Our online quotes are comprehensive. The only time additional charges may apply is if the property requires specialist heavy-duty cleaning (e.g., hoarding or extreme biohazards) that was not disclosed, or if parking fees are required to access your property.

We accept all major credit and debit cards for one-off bookings via our secure online system. For regular weekly or bi-weekly clients, we can set up a simple Direct Debit via GoCardless so you never have to worry about remembering to pay an invoice.

Scheduling & availability

We recommend booking at least 2-3 days in advance to secure your preferred time slot. However, we do our best to accommodate last-minute requests when possible.

We understand that life happens. You can reschedule or cancel your appointment free of charge up to 48 hours before your scheduled slot. Cancellations made within 48 hours may incur a late cancellation fee to cover our team's time.

Yes, and it is the best way to save money! We offer discounted rates for Weekly and Bi-Weekly recurring services. Simply select your preferred frequency on the booking form to see the savings applied automatically.

Same-day availability is rare but sometimes possible. We recommend checking the calendar on our booking form for real-time availability. If the date is greyed out, unfortunately, we are fully booked for that day.

We manage our entire daily rota using professional cleaning company software. This means our team always has real-time updates on their mobile phones, ensuring we never miss a booking and always arrive on time.

Special requests

Yes, we understand the comfort of familiar faces, so you can request a specific cleaner for your appointments. We’ll do our best to accommodate your preference based on their availability.

Yes, absolutely. If you have allergies or a preference for green cleaning, just let us know in the "Notes" section of your booking. We are happy to use eco-friendly products or specific brands you provide to ensure your home is safe and comfortable for you.

We do. While our standard checklists cover everything most homes need, you can add "Extras" (like inside ovens, fridges, or windows) during the booking process. For holiday lets or commercial spaces, we build entirely bespoke checklists to match your brand standards.

Yes. Whether you need a pre-party polish or a post-party clean-up, simply book a "One-Off / Deep Clean" and leave a note in the booking form. We will get your home back to normal so you can relax.

How It Works

Get Your Quote in 3 Simple Steps

Check Your Postcode

Enter your postcode to instantly see if we cover your area. It only takes a second to get started.

Select Your Service

Choose your cleaning service and provide your address details so we can tailor the perfect plan for your home.

Sit Back & Relax

You’re all set! Your same-day quote will arrive in your inbox shortly. Once confirmed, our pros handle the rest while you enjoy your day.

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Norfolk Cleaners Ltd place picture
5.0
Based on 64 reviews
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Rose Frostick profile picture
Rose Frostick
13:03 26 Jan 26
Very happy with last clean.the bedrooms were made like Hotel bedrooms
No photo
Hayley Bright profile picture
Hayley Bright
17:46 12 Dec 25
Very impressed with the cleaning of my range oven now looks brand new! Thoroughly cleaned to a v high standard and the kitchen was also left very clean afterwards. Highly recommended this company thank you
Chris Goodwin profile picture
Chris Goodwin
11:12 10 Dec 25
Arrived promptly and did a thorough job of cleaning throughout the house. Polite and efficient.
Valerie Griffiths profile picture
Valerie Griffiths
12:10 30 Oct 25
Simon and Alan were marvellous, did a fantastic job and are so dependable. My favourite cleaners and my favourite cleaning company.
Elaine Casey profile picture
Elaine Casey
12:45 18 Oct 25
Extremely high standards always - the staff are as passionate about the high standards I require and I would not consider using anyone else. Trustworthy, polite, and they give 100% every time.
David Scott profile picture
David Scott
13:55 05 Sep 25
Very efficient and friendly local service. All staff a pleasure to deal with. Work carried out in a timely and neat way - in this instance an oven clean. I have retained details for any future possible use having obtained contact 'information from Trust a Trader. Photos and videos not applicable in this instance. Work undertaken in North Norfolk.